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FAQ


 

Have a question you'd like answered? Let us know!


Q: What about the size and color?
A: The size and color could be changed according to your requirements or according to the size in our webpage or catalogue.


Q: What material?
A: Inflatable games is made by 1000D PVC tarpaulin. The Flame Retardant is suitable for BS5852(British Standard). The use of special sewing machines made to handle heavy-duty materials and thick nylon threads which imported from Japan in order to double stitch the entire unit.
Introducing material:
http://www.top-inflatable.com/Material.html


Q: Can you print my picture or logo onto the products? 
A: Yes, we could print your picture or logo onto the inflatables products, and we need your picture or logo in Vectorgraph which made by Coredraw or illustration.


Q: What included in the products? 
A: It include inflatable games, air blower, repair kit(include the same color’s material, glue).


Q: How can we install the inflatables?
A: it is very easy to install. Prepare your ground, open the packages of inflatables and air blower, unfold the inflatables, then connect the air blower with inflatable, turn on the electricity to inflate it.


Q: What kind of guarantee you give? 
A: Our inflatables games can be used more than 3 years. If it is damaged, you can use the glue and material to repair it. We will send the kit bags for every inflatables products and offer you more kit bags if needed.


Q: Your blowers have CE//UL certificates?
A: yes. We will supply you the CE or UL certificated air blowers, range from 110V, 120V, 220V, 240V etc according to your local requirements.


Q: MOQ?
A: for games, the MOQ is 1 piece.


Q: Could I make special design inflatables?
A: yes, please send us the picture or drawing, and inform us the size and quantity, material requirements, we will quote you our best price.


Q: how do I clean the inflatables games?
A: just use soap and water. Do not use any kind of solvents.


Q: How could I order. 
A: 1. You can order in our website:
www.top-inflatable.com
a: choose your favorite items and confirm the order;
b: fill in the customer information and submit it on our website;
c: we will sign a formal order confirmation to you by email or by fax.
2. Order by fax.
a: download the “Order Form” at:
http://www.top-inflatable.com/Order-Online.html
b. Type up the “Order Form” and fill in the blank, and send to 0086-20-32721857
c. we will sign it and send back to you by email or fax for your confirmation.


Q: How do I pay?
A: please wire (T/T) the payment from your bank to our bank.


Q: How do you start the order and arrange the delivery?
A: we will start your order after receiving the 50% down payment, when the order finished, we will email you the digital photos for your confirmation and the balance, and then arrange the delivery for you.
P.S.: If your order is urgent, you’d better to pay 100% in advance.


Q: what’s the producing time?
A: our regular producing time for 1 piece inflatable games is 6 to 15 working days base on the style of the inflatables, excluding the transport time, from the date of the confirmation. How ever, it can be +/- depending on the design and the dimensions.


Q: How’s the shipping?
A: we have our regular forwarder; we could deliver the goods to your nearest seaport or airport. The sea shipment takes about 30 days, and air shipment take about 5 days. After you inform us your total order, choose the method of delivery, we could calculate the exact freight charges for you.


Q: Can I use my own forwarder?
A: yes, please appoint your forwarder and ask them to contact us for your delivery. 

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